1. What Personal Data Do We Collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password (stored securely in encrypted form — we never store your password in plain text); computer and connection information; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, address, email address, phone number, password, and communications); comments, feedback, product reviews, recommendations, and personal profile. Payment details (including credit card information) are collected and processed on our behalf by our payment providers Wix and PayPal. For details on how they protect and process payment data, please see their respective privacy policies.

By continuing to use this website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with this policy, please discontinue use of the site. You may withdraw consent or exercise your data protection rights at any time as described in Section 10. Your continued use of the website constitutes acceptance of any updates to this policy.

 

2. How Do We Collect Information?

 

When you communicate with us via email or forms or when you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, email address, and phone number. Your personal information is used only for the specific purposes stated in this policy and is retained only for as long as necessary to fulfill those purposes, comply with legal obligations, or resolve disputes.

 

3. Why Do We Collect Such Personal Information?

 

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

• To comply with any applicable laws and regulations.

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4. How Do We Store, Use, Share And Disclose Our Site Visitors' Personal Information?

 

We are hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. According to Wix's published security documentation, they store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

5. How Long Do We Retain Your Data?

 

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, and in accordance with the retention periods required by Spanish tax and accounting laws, whichever is longer. After this period, data is anonymized or securely deleted. If you have questions about how long we keep specific data, you may contact us and we will provide you with the applicable retention period.

 

6. How Do We Communicate With Our Site Visitors?

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about us, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

Service and administrative communications — such as order confirmations, account notifications, and messages relating to a dispute or a legal obligation — are sent to you as needed in connection with your use of our Services, and you cannot opt out of receiving them while you maintain an account or an open transaction with us.

Marketing and promotional messages are sent only where permitted by applicable law. If you are located in the European Economic Area or the United Kingdom, we will ask for your consent before sending you such messages. You may opt out of marketing communications at any time by using the unsubscribe link included in our emails, by replying STOP to text messages, or by contacting us at info@arialisa.com. Opting out of marketing communications does not affect service or administrative messages described above.

 

7. Third-Party Websites

 

Our Services may contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third-party websites and services. 

 

8. Security

 

We value the security of our customers' Personal Information and take reasonable technical and organizational measures to protect it, including hosting our website on the Wix.com platform, which maintains industry-standard security practices. However, no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute protection and security of your Personal Information or any other information you provide us.

 

9. Your GDPR Rights

 

Under GDPR, you have the right to:

• Access the personal data we hold about you

• Rectify inaccurate or incomplete data

• Erase your personal data ("right to be forgotten")

• Restrict processing of your personal data

• Data portability (receive your data in structured format)

• Object to processing based on legitimate interest

• Withdraw consent at any time (where consent was the legal basis)

• Lodge a complaint with a supervisory authority

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10. Withdrawing Consent

 

If you wish to withdraw consent or exercise your rights, contact us at info@arialisa.com. We will respond within 30 days. For complex requests, we may extend this period by an additional 60 days with prior notice. Please note that some rights are not absolute — for example, we may need to retain certain data where required by Spanish tax and accounting laws, as described in Section 5.

 

11. Privacy Policy Updates

 

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications take effect immediately upon their posting on the website. If we make material changes to this policy, we will announce the update here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Your continued use of the website after changes take effect constitutes acceptance of the updated policy.

 

12. Contacting Us

 

If you have any questions or comments about this Privacy Policy, or would like to access, correct, amend or delete any personal information we have about you, please contact us at:

Mail: Muelle Las Palmas 2A, Local 1, 35003 Las Palmas de Gran Canaria, Canary Islands, Spain.

Email: info@arialisa.com.